Cloud PBX + AI + automation, tightly integrated
Cloud PBX That Does More Than Take Calls
Your phone system should do more than ring. Bluehubcloud PBX answers, routes and records the call – then transcribes it, updates your CRM and triggers the follow-up. Hosted in Australia, with Communicator on every device and your existing numbers ported across.
From A$30/extension/month ex GST.
Calls
Answered anywhere
Messaging
SMS from your number
Automation
What happens next
Tightly integrated
A smarter Cloud PBX with AI and automation built in
Bluehubcloud PBX is the foundation. AI, workflow automation, CRM connectivity, analytics, and security are designed to work with it instead of sitting beside it.
Foundation
Cloud PBX core
Extensions, ring groups and call queues with callback, IVR menus, business-hours routing, voicemail to email, call recording and transcription, SMS and MMS, fax, 200+ supported handsets and Communicator on desktop, web and mobile – the everyday operational layer.
AI Call Assistant
An AI receptionist on your own numbers – answers, qualifies, books and sends SMS reminders, covers after hours and ring-group overflow. No diversion charges: it lives on the PBX.
Event Publisher and Automations
Every call event can fire a webhook – to n8n, Zapier or your own endpoint – and Bluehubcloud Automations turns them into managed workflows: missed call → SMS → CRM lead → notify staff.
CRM integrations
Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, SugarCRM, Vtiger, Bullhorn and more: the caller’s record pops on every call, and CRM data can steer routing.
Business Insights
A companion analytics platform: your PBX records and transcribes the calls, Business Insights reads those transcripts and turns them into summaries, call reasons and practical insights.
Security and residency
SIP Protect blocks brute-force and scanner attacks automatically, and your voice, recordings, voicemail and metadata stay in Australian data centres.
Core Cloud PBX features
Everything your business phone system needs at its core
Operational features your teams use every day.
- Auto-attendant menus that route callers to the right team – multi-level, multi-language, with business-hours and holiday rules
- Extensions for every team member and every location
- Call forwarding and smart routing across devices or departments
- Ring groups and call queues with callback, so a busy team never leaves a caller on hold
- Call parking, transfers and three-way calls from any phone
- Custom music on hold and branded caller experiences
- Record and transcribe calls for training, compliance and follow-up
- Voicemail to email, with transcription
- SMS and MMS from your business number, inside Communicator
- Fax to email and email to fax
- Call screening and blocking for spam reduction
- Auto-provisioning for 200+ supported handsets
Desktop, mobile, web, and handsets
Four ways to connect your staff to one Cloud PBX
Bluehubcloud PBX gives every user the same extension and business identity on Communicator – desktop, web and mobile – on auto-provisioned handsets, and inside Microsoft Teams with Communicator for Teams. Move a live call between them without dropping it.
Communicator Desktop
Calls, SMS and MMS, chat, voicemail, meetings and CRM screen-pop on Windows, macOS and Linux – softphone with any headset, or controlling your desk phone.
Communicator GO
The mobile app for iPhone and Android: business calls and messaging from your smartphone, on your business number, signed in by QR code.
Communicator Web
Chrome, Edge, Firefox or Safari – nothing to install, ideal for hot-desking and shared computers.
Handsets
Over 200 supported models – desk phones, cordless DECT, conference phones, door and paging units, adapters for existing phones – provisioned automatically. Bring your own (compatibility check) or buy through us.
Full feature list
Every capability included with Bluehubcloud PBX
Expand each category to explore the full set of features.
Advanced Call Routing & Extensions
- Advanced call routing & extensions
- Provisioning and management of user extensions, devices, permissions, and telephony service configuration.
- Call handling
- Caller ID, Call Forwarding, Transfer, Park, Hunt Groups, Ring Groups.
- Ring groups and call queues
- Ring several phones at once or in order; queues hold callers with music or announcements, offer a callback that keeps their place, and overflow to voicemail or an AI Call Assistant.
- IVR & Call Flow Designer
- Multi-level IVR with custom greetings, time-based rules, PIN access, and advanced call flow logic.
- Advanced operation times & call flows
- Business hours logic, holiday schedules, and automated operational call flow transitions.
- Voicemail & voicemail-to-email
- Per-extension mailboxes with customisable greetings, email notifications, transcription, and flexible retrieval.
- Call recording and analytics
- CDRs, CDR statistics, and extension statistics with full call recording.
- Busy Lamp Field (BLF)
- Real-time presence indicators on IP phones for one-click speed dial, call pickup, and park retrieval.
- Call forwarding based on presence
- Configurable call forwarding destinations based on app presence status.
- Fax services
- Digital faxing, send, receive, view, download as PDF/TIFF; email-to-fax workflows.
- Business SMS/MMS
- Native SMS/MMS supporting business DIDs, multi-device sync, bulk messaging, and SMS connector.
- Contacts module
- Unified contacts with Global, Department, and Private permission tiers, manageable from all clients.
Australian hosting & numbering
- Caller ID & number presentation rules
- Configurable CLI presentation, so outbound calls show the number you choose.
- Australian data residency
- Voice, recordings, voicemail and metadata stored within Australia.
- Force E.164 format for outbound calls
- System-wide enforcement of E.164 numbering for outbound calls.
Built-in AI Hub
- AI Text-to-Speech (TTS) for IVRs
- AI-driven TTS engine enabling dynamic, natural-sounding IVR prompts and automated voice responses.
- Voicemail transcription
- Automatic speech-to-text transcription of voicemail messages.
- Call recording transcription
- AI-based transcription of recorded calls for text-based review and compliance validation.
- Real-time call transcription
- Live speech-to-text transcription during active calls for real-time monitoring and visibility.
- AI Call Assistant
- A conversational AI receptionist on your own numbers – answers questions, captures details, qualifies leads, books appointments and sends SMS reminders (see the AI Call Assistant page).
Integrations & automation
- Event Publisher (webhooks)
- Real-time call events published to Zapier, n8n or your own endpoint, with per-customer control.
- Open API
- A defined REST API for connecting a custom CRM or your own systems to your Bluehubcloud PBX.
- CRM integrations
- Salesforce, Zoho, Zendesk, Microsoft Dynamics, HubSpot, SugarCRM, SuiteCRM, Vtiger, Pipedrive, Odoo, Bullhorn – caller record pops on every call.
- CRM-based routing
- Real-time CRM lookup on inbound calls, routing callers to queues, IVRs or people based on CRM field values.
- SMS connector
- A standard interface connecting SMS/MMS to an external messaging provider.
- Directory integration (LDAP, AD)
- LDAP / Active Directory user sync and a built-in LDAP server for handset phone books.
- Office 365 and third-party contact sync
- Google Contacts, Office 365 (including Outlook), CRM and other contacts synced into unified or separate lists, with click-to-dial.
- Recording archiving
- Scheduled offloading of recordings, call records and voicemails to your own cloud storage or SFTP – set up by us on request.
Team Collaboration
- 1:1 & group chat (threads & reactions)
- Real-time internal messaging with message reactions and parallel discussion threads within group chats.
- Voice messages
- Asynchronous voice messaging within chat conversations.
- File sharing
- Secure exchange of documents and media files within internal chat conversations.
- Presence visibility
- Real-time presence indicators with custom statuses, Busy light integration, and MS Teams presence sync.
- Searchable conversations
- Full-text search across all chat history, synced across Desktop, Web, and Mobile.
- Cross-device synchronisation
- Server-side sync of chat history, call history, SMS, voicemails, and recordings across all devices.
Full Sync & Mobility
- Call continuity between devices
- Switch active calls between any registered device (softphone, desk phone, mobile) mid-call without interruption.
- Desktop app (Windows, macOS and Linux)
- Communicator, the native desktop client with voice/video, chat, SMS, meetings, presence, contacts, and CRM integration.
- Web client
- Browser-based access with no installation required; accessible from any modern browser.
- Mobile apps (iOS & Android)
- Native mobile apps providing calls, chat, SMS, meeting, presence, contacts, voicemail, and call flip/switch.
- Real-time synchronization across devices
- Continuous real-time sync of call state, presence, call history, and voicemail state across all devices.
- Communicator for Teams
- A desktop add-in inside Microsoft Teams: place and take calls, SMS, transfers, call parking, voicemail, conferencing and recording without leaving Teams – plus Teams status sync to Communicator.
Contact centre options
- Contact Centre Lite (licence upgrade)
- Wallboards, ring group performance dashboards, scheduled reporting and automated report delivery on your existing PBX – +A$10 per extension per month ex GST.
- Omnichannel Contact Centre (own platform)
- Queues with skill-based routing, agent and supervisor editions of Communicator, outbound dialler, 40+ reports, surveys, and web chat, SMS, email, WhatsApp and Messenger in one queue system – quoted per deployment.
Flexible deployment
Choose the setup and edition that fits your organisation
Fully hosted PBX
A fully managed cloud phone system hosted and maintained by Bluehubcloud for businesses that want simplicity and speed.
Self-hosted deployment
Run the PBX within your own infrastructure or private environment when you need more control or specific hosting requirements.
Bluehubcloud PBX
Full-featured PBX, UC and collaboration for growing businesses.
Contact Centre Lite
Upgrade your Bluehubcloud PBX. Adds wallboards, ring group dashboards and automated reporting.
Omnichannel Contact Centre
Standalone omnichannel contact centre platform with agent and supervisor workspaces, dialler, campaigns and reports.
Why businesses choose Bluehubcloud PBX
Built for visibility, flexibility, and growth
A modern cloud PBX phone system for businesses that want more control over how calls are handled, measured, and connected to day-to-day operations.
Set up in days, with guided onboarding
Calls, SMS and video in one place
See what’s happening — activity, answer rates, queues
Connect calls to your CRM and workflows
Turn call events into automations
WHY AUSTRALIAN BUSINESSES CHOOSE CLOUD-BASED CALLING
Modern business calling without the hardware overhead
Managing on-site PBX hardware means regular hardware refreshes, engineer call-outs and rigid office-based working. Bluehubcloud Cloud PBX gives you the same calling features, plus AI, automation and reporting – all managed for you.
| Feature | Bluehubcloud Cloud PBX | On-site PBX |
|---|---|---|
| Up-front capital cost | None – pay monthly per extension | $10k-$50k+ in PBX hardware, handsets, install |
| Time to deploy | Fast-track setup in 24–48 hours when you need it | Weeks to months with engineers on-site |
| Adding new staff or sites | Add an extension in minutes, anywhere in Australia | New cabling, licences and engineer call-out |
| Remote & mobile work | Native softphone, mobile app, video, SMS | Requires VPN, extra licences or third-party add-ons |
| AI call answering & transcription | Built in via AI Call Assistant + Business Insights | Not available – requires bolt-on systems |
| CRM integrations | Native – Salesforce, HubSpot, Zoho, Dynamics 365 + more | Custom development per integration |
| Resilience & failover | Geo-redundant Australian data centres | Single point of failure on-site |
| Predictable monthly cost | From A$30/extension/month ex GST | Hardware refresh every 5-7 years |
Built for Australian businesses
Cloud PBX for every industry
From single-site clinics to multi-branch professional services, Bluehubcloud Cloud PBX adapts to how your team already works.
Healthcare & allied health
Medical clinics, dental practices and allied health teams can pair Bluehubcloud PBX with an AI Call Assistant to answer more patient calls, book after-hours appointments and route urgent enquiries to on-call staff.
- Trigger: After-hours call
- Outcome: Appointment booked
Real estate & property
Sales and property management teams can capture more leads with intelligent routing between agents, branches and after-hours overflow, with call recording where it is required for compliance.
- Trigger: Inbound enquiry
- Outcome: Routed to the right agent
Trades & home services
Plumbers, electricians and air-conditioning teams stay on the tools while calls still get answered. An AI Call Assistant can capture the caller’s address, problem and preferred time, then drop the booking into your job system.
- Trigger: Call or SMS
- Outcome: Booking in your job system
Education & training
Schools, RTOs and tutoring providers handle enrolment-season call volume with IVR, ring groups and reporting that shows where parents are dropping off.
- Trigger: Enrolment-season call
- Outcome: Answered and reported
Professional services
Law firms, accountants and consultancies use call recording, transcription and CRM-aware routing to keep client matters tracked, billable time accurate and conflicts checked.
- Trigger: New enquiry
- Outcome: Recorded and logged to CRM
Multi-site SMB & franchise
Run one phone system across HQ, branches and remote staff in every Australian capital — with centralised admin, shared dial plans and per-site reporting.
- Trigger: Branch call
- Outcome: Central routing, per-site report
Subscriptions cover usage only – customisation & setup quoted separately.
Pricing Snapshot
Simple per-extension pricing for Australian businesses
Start with the tier that suits your team. Add AI agents, automations and Business Insights when you’re ready.
Starter
3-50 users
From A$30 /extension/month ex GST
For Australian startups, healthcare clinics and service teams moving from legacy handsets.
- Australian landline and mobile calls included; fair use applies
- Desktop softphone + mobile app
- Voicemail to email
- Call recording
- Statistics and Reporting panel
- Australian support
- Business Insights and AI Call Assistants available as add-ons
Professional
A$28 /extension/month ex GST
Growing teams that need automation, deeper reporting and managed onboarding.
- Everything in Starter
- Save A$2 per extension
- Priority onboarding for larger rollouts
Enterprise
100+ USERS
Custom Ask for a quote
Large organisations, multi-site providers and partners requiring custom governance.
- Everything in Professional
- Central management across multiple sites and business units
- 24/7 support is available for clients whose agreements include it
Optional add-ons
Layer in AI, automation, and insights as your stack matures.
AI Call Assistants
from A$99/mo ex GST
200 AI voice minutes included; Receptionist starter included
Bluehubcloud Automations
Quoted to your scope
designed, configured and managed by us
Business Insights
from A$79/mo ex GST
5,000 credits a month
All figures and inclusions are indicative and subject to final scope and onboarding complexity.
worked Example
20-person Australian medical clinic
A 20-person clinic moving to Bluehubcloud PBX can answer more patient calls after hours
- BASE PBX COSTA$600/mo ex GST
- AI CALL ASSISTANT (STARTER)A$99/mo ex GST
12-month minimum term. Talk to us about longer-term agreements.
Cloud PBX FAQ
Common questions about Bluehubcloud Cloud PBX
What is a cloud PBX?
A hosted business phone system: extensions, call routing, auto-attendant menus, ring groups and queues, voicemail to email, call recording, SMS and an admin portal – run from Australian data centres, with no PBX hardware on site.
What does Bluehubcloud PBX include?
Australian landline and mobile calls under fair use, Communicator on desktop, web and mobile, IVR menus, ring groups and queues with callback, voicemail to email, call recording and transcription, the admin portal, Australian support and standard remote setup – from A$30 per extension per month ex GST. Numbers, 13/1300 numbers, SMS, hardware, international and premium calls are billed separately; AI Call Assistants, Business Insights and Automations are add-ons.
Can we keep our existing business phone numbers?
Yes – in almost all cases. We manage the port from lodgement to cutover. Single local numbers usually move in one to five business days; number blocks, 1300/1800 numbers and complex services take longer, and we scope the timeframe when we lodge it. Keep your old service active until we confirm the port is complete.
Which devices can we use it on?
Communicator on Windows, macOS and Linux; Communicator Web in Chrome, Edge, Firefox or Safari; Communicator GO on iPhone and Android; Communicator for Teams inside Microsoft Teams; and over 200 supported handsets including cordless DECT, conference phones, door and paging units and adapters for existing phones – all on the same extension.
Do we need to buy new handsets?
No. If your handsets are on the supported list you can bring them across (we run a compatibility check first); if not, we supply and auto-provision new ones. Many teams run on Communicator alone.
How are calls routed when the team is busy?
Ring groups ring several phones at once or in order. Call queues hold callers with music or announcements and can offer a callback that keeps their place. Unanswered calls overflow to voicemail, another group, or an AI Call Assistant. Business-hours and holiday rules change the flow automatically.
Can the phone menu handle multiple languages and business hours?
Yes. IVR menus can offer a language choice up front and route the rest of the call in that language, and scheduled business hours change how calls are handled by time of day and day of week without anyone flipping a switch.
Can AI answer our calls?
Yes. The AI Call Assistant is built into the PBX: assigned to the numbers you choose, it answers questions, captures caller details, qualifies leads, books appointments and sends SMS reminders, and covers after hours and ring-group overflow. Because it runs on the PBX there are no diversion charges.
Does it work with Microsoft Teams?
Two ways: sync your Teams status to Communicator, or use Communicator for Teams – a desktop add-in that puts calling, SMS, transfers, parking, voicemail and conferencing inside Teams. Either or both, switched on by us.
Which CRMs does it connect to?
Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, SugarCRM/SuiteCRM, Vtiger, Odoo and Bullhorn out of the box, with the caller’s record popping on each call, plus a REST API for anything custom. CRM data can also drive routing.
What is Event Publisher?
The PBX’s webhook framework: it sends real-time call events to n8n, Zapier or your own endpoint, so a missed call, a completed call or a voicemail can trigger tickets, CRM updates and notifications. Bluehubcloud Automations builds and manages those workflows for you.
Does it do SMS?
Yes. SMS and MMS from your business number inside Communicator on every device, one shared number across a team, bulk campaigns from the admin portal, and texts triggered by calls, bookings and the AI Call Assistant. Numbers and messages are billed separately.
What does Business Insights add?
Your PBX records and transcribes the calls; Business Insights – a companion analytics platform on its own subscription – reads those transcripts and delivers searchable transcripts, AI summaries, call reasons and practical insights on where calls are missed and where time goes.
Where is our data kept?
Voice, recordings, voicemail and metadata are stored in Australian data centres, and the platform is supported by an Australian team.
What if we outgrow it?
Contact Centre Lite is a licence upgrade on the same system – wallboards, dashboards and scheduled reporting on your ring groups, +A$10 per extension per month ex GST. The Omnichannel Contact Centre is a separate platform for queues, dialler campaigns, agent and supervisor workspaces and messaging channels; moving to it is a migration we plan with you.
See how Bluehubcloud Cloud PBX fits your business
Book a tailored demo for your team and workflow.