Cloud PBX · AI Call Assistants · Business Insights · Automations
Business Communications that Reveal Every Customer Conversation
Most phone systems stop when calls are answered. Bluehubcloud starts there.
Cloud PBX, Business Insights and automation tightly integrated
Insights from both staff-handled and AI-handled calls
Australian-based platform and support
The problem nobody talks about
What Most PBX Systems Miss
Your business runs on phone calls. But what are people actually calling about?
The Visibility Problem
Most phone systems answer the question: “Can I route this call?” They never answer: “What is this customer trying to do?”
You’re flying blind.
The Efficiency Leak
Your staff answers 100 calls a day. 30 of them ask the same question.
You’re paying humans to repeat answers. Every single day. And you don’t even know it’s happening — because nobody’s listening.
That’s a cost hiding in plain sight.
The Automation Opportunity
What if you could see the patterns? What if you could automate the answers?
Not guess. Not build. See the data. Act on the data. Measure the impact.
That’s what Bluehubcloud does.
Most phone systems connect calls. That is where they stop.
Bluehubcloud connects calls — then Business Insights analyses them, recommends automations, and we implement them for you.
Here’s how:
The Bluehubcloud Improvement Loop
The Bluehubcloud Improvement Loop
Install. Analyse. Improve. Automate. Repeat.
Business Insights turns calls into insights. We turn those insights into automations for you.
Install
Fast-track setup in 24–48 hours when you need it
Deploy Bluehubcloud PBX. Configure call flows, routing and extensions. Staff answer from anywhere.
Analyse
See the data hiding in your calls
Automatic transcription reveals what people actually call about. Business Insights surfaces top call reasons, repeat questions, missed-call patterns, peak times and dropped calls.
Improve
Visibility you can act on
Leaders spot automation opportunities from real patterns — not guesswork. Example from a clinic: “We’re spending 6 hours/day confirming appointments that don’t need human touch. And we’re missing 15% of cancellations.”
Automate
Real metrics, not guesses
Deploy AI to handle routine calls. Book appointments. Qualify leads. Answer FAQs. Capture contact details. Send SMS reminders. Measure the impact — hours freed, calls handled by AI, lead quality improved.
Repeat
Compounds every month
Every month brings new calls, new patterns and new things worth automating. That is the compounding advantage — and we build it for you.
Platform
The Bluehubcloud Platform
Three integrated layers. One continuous loop. Bluehubcloud PBX captures every conversation. Business Insights reveals the opportunity. Automation executes the answer — and feeds the next round of insights. Tightly integrated, not bolted on.
Layer 1 · The Foundation · What captures the data
Cloud PBX
Your complete phone system that just works — extensions, routing, voicemail, video, SMS, integrations. The key difference: every call can be recorded and transcribed. No data is lost. No insight is left on the floor.
- Call recording
- Transcription
- Extensions, routing and voicemail
- SMS, video and integrations
Layer 2 · The Intelligence · What reveals the opportunity
Business Insights
Every call is automatically analysed. You see patterns nobody noticed before: what people are calling about, what questions repeat, when calls peak, where you’re losing them — and which calls could be automated. This layer answers the question most phone systems can’t: “What should I automate?”
- Auto analysis
- Trends and repeat questions
- Peak times and missed opportunities
- Calls ready to automate
Layer 3 · The Efficiency · What executes the answer
Automation
Armed with insights, deploy AI to handle routine work — answering calls, appointment booking, lead qualification, FAQ handling, SMS reminders and follow-ups. Your staff focus on high-value conversations. Your business scales without hiring proportionally.
- AI Call Assistants
- Appointment booking
- Lead qualification
- SMS reminders and follow-ups
The magic isn’t in any single layer. It’s in how they work together.
Call captured → transcribed → analysed → opportunity identified → automated → measured → improved.
That’s the loop. That’s your competitive advantage.
Explore the platform
Every layer, Australian-hosted and tightly integrated
Start with the phone system. Add the rest as your calls tell you what to automate.
Bluehubcloud PBX
The hosted phone system: extensions, IVR, ring groups and queues with callback, recording and transcription, SMS, fax, 200+ handsets and Communicator on every device.
Explore Cloud PBXAI Call Assistants
Voice agents that answer the calls your team cannot take – overflow, after hours, on the tools – and qualify, book, route and update your CRM.
Explore AI Call AssistantsBusiness Insights
Your PBX records and transcribes the calls; Business Insights turns the transcripts into summaries, call reasons and practical insights.
Explore Business InsightsBluehubcloud Automations
Webhooks and an open API connect call events to your CRM, ticketing and n8n or Zapier workflows – designed, built and managed by us, quoted to scope.
Explore AutomationsContact centre
Contact Centre Lite adds wallboards, dashboards and scheduled reporting to your PBX; the Omnichannel Contact Centre is the full platform for high-volume teams.
Explore contact centre optionsCommunicator
One extension on Windows, macOS, Linux, iPhone, Android, any browser and inside Microsoft Teams – with meetings, chat and SMS built in.
Explore CommunicatorNumbers and porting
Local, 1300, 1800, mobile and international numbers, and your existing numbers ported with the carrier liaison managed for you.
Explore numbers and portingSIP Protect
Attack protection built into every PBX – automatic blocking, country-level rules, attack log and alerts – with data kept in Australian data centres.
Explore SIP ProtectMigration
Migrating from your current PBX?
Moving to a new communications platform is an opportunity to improve how your business handles every customer interaction. Bluehubcloud gives you calling, AI, insights and automation – three tightly integrated layers, managed together.
Bluehubcloud migration includes
- Simple ports are free and typically complete in 1–5 business days; complex ports are quoted up front
- Configuration of call flows, queues and routing — we can deploy in 24–48 hours where you need a fast turnaround.
- Onboarding, configuration and team training, handled by our Australian team.
- AI training on your business (Business Insights active from week 1)
- Custom automation scoping — quoted to your scope before anything is built.
We do not just deploy a phone system. We deliver an improvement plan that gets better every month.
Typical migration timeline
- Week 1Number porting and PBX setup. Simple ports typically complete in 1–5 business days.
- Week 2-4Insights active. You start seeing patterns.
- Week 4-6First automation deployed and running.
Ready to move with confidence?
Start with a clear migration roadmap and see how the full stack comes together.
Plans by team size
Three tiers. Priced for how you grow.
Simple formula. No hidden fees. 12-month minimum term.
Starter
3-50 users
A$30 /ext / mo ex GST
Small teams, startups and local businesses.
Professional
51-100 users
A$28 /ext / mo ex GST
Growing businesses ready for insights & automation.
Enterprise
100+ users
Custom
Large organisations, multi-site and service-provider deployments.
Optional add-ons
AI Call Assistants
From A$99 /mo ex GST
Managed AI Call Assistants. Assistant A$99 with 200 AI voice minutes; Assistant Team A$249 with 750 minutes across up to five assistants; Custom quoted. Additional minutes are A$0.35 each. Receptionist starter included; additional assistants and changes quoted per job.
Bluehubcloud Automations
Custom quoted to your scope
Managed workflow automation, designed, configured and managed by our team. We quote every build to your scope, so you know the price before anything is built.
Business Insights
From A$79 /mo ex GST
Available to Bluehubcloud PBX customers. Analyses your call recordings, transcriptions and call activity. Starter includes 5,000 credits a month, Business 10,000 and Enterprise 20,000; extra credits are A$0.025 each. Larger volumes are custom quoted.
*Fair use policy applies. Phone numbers, 13/1300 numbers, SMS, hardware, international calls and premium services may be billed separately.
Flexible Technology Layer
Built On A Flexible AI & Automation Layer
Bluehubcloud is designed to work with a flexible technology layer that can include leading AI models, voice technologies, workflow engines, APIs, webhooks and business system integrations – so we can use the best-fit technology for each customer requirement while keeping the experience simple and managed by Bluehubcloud.
Workflow Integrations
Bluehubcloud PBX can publish call events as webhooks and offers an open REST API — connect Zapier, n8n or your own endpoint.
- n8n
- Zapier
Microsoft Integrations
Office 365 contact sync & Microsoft Teams presence sync
- Office 365
- Microsoft Teams
CRM Integrations
Customer data hub
- HubSpot
- Salesforce
- Zoho
- Pipedrive
- Dynamics 365
- Odoo
- SugarCRM
- Vtiger
- Zendesk
Don't see your CRM? Connect anything via Event Publisher Webhooks & custom CRM API integrations. Talk to our integration team
Selected compatible technologies shown above. Bluehubcloud remains the managed platform and customer experience – specific underlying providers may vary depending on the customer’s use case, compliance requirements and performance needs.
Full feature list
Everything Bluehubcloud does, in detail
Expand each category; every product page carries the full list.
Calling and routing
- Calls included
- Local, national and Australian mobile calls in the per-extension price; fair use applies.
- Routing
- IVR menus, ring groups, queues with callback, business-hours and holiday rules, area-based and CRM-based routing, overflow and failover.
- Recording and transcription
- Record calls for training, compliance and follow-up; the PBX transcribes them and voicemail alike.
- Numbers
- Local from A$0.50 a month, 1300/1800 A$30, SMS-enabled mobile A$12.50, international quoted; simple ports free, usually one to five business days.
Devices and apps
- Communicator
- Windows, macOS and Linux desktop, any browser, Communicator GO on iPhone and Android – one extension everywhere, calls move between devices mid-call.
- Handsets
- 200+ supported models, auto-provisioned; bring your own after a compatibility check, or buy through us.
- Microsoft Teams
- Presence sync, or full calling inside Teams with Communicator for Teams.
- Meetings and chat
- Communicator Meeting video with screen share and recording; 1:1 and group chat; business SMS and MMS.
AI, automation and insights
- AI Call Assistants
- Answer overflow and after-hours calls, qualify, book and route, write to your CRM. Assistant A$99 a month with 200 AI voice minutes, Assistant Team A$249 with 750 minutes across up to five assistants; Receptionist starter included, other builds quoted per job.
- Automations
- Event Publisher webhooks and an open REST API to CRMs, ticketing, n8n and Zapier – every build quoted to scope.
- Business Insights
- Summaries, call reasons and practical insights from the PBX's transcripts – plans from A$79 a month, for Bluehubcloud PBX customers.
- CRM integrations
- Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, SugarCRM, Vtiger, Bullhorn and more – the caller's record pops on every call.
Contact centre
- Contact Centre Lite
- Wallboards, ring group performance dashboards, scheduled reporting and automated report delivery, switched on for your existing PBX at +A$10 per extension per month.
- Omnichannel Contact Centre
- A separate platform for high-volume teams: skill-based queues, agent and supervisor workspaces, dialler, queue recording and QA, 40+ reports – planned with you.
Security, residency and support
- SIP Protect
- Built into every PBX: brute-force, scanner and flood blocking, country-level rules, allow and deny lists, attack log and alerts.
- Encryption and residency
- TLS and SRTP on the line; voice, recordings, voicemail and metadata stay in geo-redundant Australian data centres.
- Setup and support
- Standard remote setup included – numbers and simple porting, every extension, handset pre-provisioning, an IVR and a ring group – and an Australian team on 1300 868 178 afterwards.
- Terms
- Priced per extension, ex GST; minimum three extensions; 12-month minimum term.
FAQ
Frequently Asked Questions
Everything you need to know before you get started.
How is Bluehubcloud different from other cloud phone systems?
Other cloud phone systems route calls. The Bluehubcloud suite routes calls, analyses them, and then shows you what you should automate. You get call handling, call intelligence and automation from one team.
Do I need all three layers (PBX + Insights + Automation) on day one?
No. You can start with Bluehubcloud PBX alone. We typically recommend adding Business Insights when you want visibility into what’s happening across your calls, and Bluehubcloud Automations once you know what’s worth automating—the insights usually point straight to it.
What if I’m already on another cloud PBX?
We handle the migration: simple number ports are free, complex ports are quoted up front, and our team takes care of call flow setup, routing configuration and training.
Can Bluehubcloud connect to my CRM?
Yes. Bluehubcloud can connect with CRMs, calendars, SMS tools, APIs, webhooks and workflow automation platforms — including native integrations with the major Australian and global CRMs.
Do you offer a trial?
Yes. We offer a trial after an initial video call so we can understand your business and set it up properly. Book a call to get started.
Can I use my existing phone number?
Yes. Simple local number ports are free and typically complete in 1–5 business days, most within 2–3. Complex ports — number blocks, 1300/1800, or multi-line services — are scoped and quoted when the port is lodged and can take a few weeks.
How does call transcription and analysis work?
Depending on your configuration, you can record and store calls securely. Business Insights analyses transcribed recordings, categorises calls by reason and outcome, and surfaces what matters in weekly reports.
What kind of support do you offer?
Our Australian team handles onboarding, training and ongoing support, and every plan includes access to our knowledge base. 24/7 support is available for clients whose agreements include it – ask us when we scope your setup.
What are the contract terms?
All plans are on a 12-month minimum commitment, and you can add or remove add-ons at any time within your term. Contact sales@bluehubcloud.com.au about longer-term agreements.
How is pricing calculated exactly?
Pricing is calculated as: Bluehubcloud PBX extensions (minimum 3 users) plus any optional add-ons and usage. Bluehubcloud PBX is A$30 per extension per month ex GST (A$28 for 51–100 users). AI Call Assistants start at A$99/month ex GST (Assistant: one assistant, 200 AI voice minutes; Assistant Team A$249 with 750 minutes across up to five assistants; Custom quoted; overage A$0.35/minute). Business Insights starts at A$79/month ex GST (5,000 credits; Business A$129/10,000; Enterprise A$199/20,000; 50,000+ custom) and its published plans are available to Bluehubcloud PBX customers. Bluehubcloud Automations are custom quoted to your scope. Standard PBX setup is included; the Receptionist starter comes with every AI plan, and additional assistants, changes and custom work are quoted per job. Billed monthly on a 12-month commitment.
What AI and automation technology does Bluehubcloud use?
Bluehubcloud uses a flexible technology layer that can include leading AI models, voice technologies, workflow engines, APIs, webhooks and business integrations. The specific technology used may vary depending on the customer’s requirements, compliance needs, workflow complexity and integration environment. This allows Bluehubcloud to stay flexible as AI and automation technology evolves.
Which devices can we use?
Communicator on Windows, macOS and Linux, any browser, and Communicator GO on iPhone and Android – one extension everywhere – plus 200+ auto-provisioned desk phones, DECT and conference phones if you want hardware. Bring your own after a compatibility check, or buy through us.
Where is our data held and how is the system secured?
Voice, recordings, voicemail and metadata stay in geo-redundant Australian data centres. SIP Protect is built into every PBX and blocks brute-force, scanner and flood attacks automatically, and calls are encrypted with TLS and SRTP.
Does it work with Microsoft Teams?
Yes. Presence can sync between Bluehubcloud PBX and Teams, or your team can make and take PBX calls inside Teams with Communicator for Teams – same numbers, routing and recording.
What if we need a contact centre?
Teams that need wallboards, dashboards and scheduled reporting on their ring groups add Contact Centre Lite to the PBX they already run (+A$10 per extension per month ex GST). High-volume teams that need skill-based queues, agent and supervisor workspaces, a dialler and QA move to the Omnichannel Contact Centre, its own platform – planned with you.
What do phone numbers cost?
Local numbers from A$0.50 a month, 1300 or 1800 numbers A$30 a month (carrier rates apply to inbound calls, quoted by volume), SMS-enabled mobile numbers A$12.50 a month – all ex GST. Simple ports of your existing numbers are free.
Ready for the next step
Ready to Transform Your Communications?
Join Australian businesses using Bluehubcloud to capture more leads, reduce manual work and grow with confidence.